Refund policy

Returns & Refunds:

For digital downloads: Once the download has been executed to your device it cannot be refunded, unless the product really isn't working on your device, in this case send us a screen shot and we will refund your transaction.

For all physical artwork and merchandise we have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Shipping costs are non-refundable unless the return is due to our error.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ddasuhan@gmail.com. Please note that you will be returning the product to the sending address. For Australian product returns the address for the returns is: 

To: Ddasuhan Studio (Returns)

Attn: Brett Plagens

16 Islington Street,

Runcorn, Brisbane, QLD,

 Australia 4113

 

Korean product returns:

To: Ddasuhan (Returns)

Attn: Jisu Sang

201,1306, 91, Gyohak-ro 11-gil,

Suseong-gu, Daegu,

Republic of Korea

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ddasuhan@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ddasuhan@gmail.com.

Sorry we do not offer returns or exchanges, as every product is considered a custom order, as well as a sales item. So all sales are final. 

If you have any issues you can always contact us at ddasuhan77@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.